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Terms of services
Alfred Terms of Services

When you use the product or services provided by Alfred, as a “Merchant”, you represent yourself, the “Recipient” and any other parties that have rights and interests to the parcel. You understand and agree to all terms and conditions stated in this document. This document acts as a legal agreement.

1. Definitions and Interpretation

1.1 “Alfred”, ”We”, “Ours” means Alfred or Pakpobox Hong Kong Limited (if applicable), or  any other companies or partners that handle the parcel.

1.2 “Merchant”, “User”, “You” or “Yours” means anyone who uses, requests or in any other way receives our services.

1.3 “Platform” means the mobile application, our website, or any other related online or offline platforms that have access to our service.

1.4 “Parcel” means the parcel that Alfred agrees to collect and deliver in a single waybill.

1.5 “Personal data” refers to any data that can be directly or indirectly related to an individual, through which the identity of the person concerned can be determined practically and the form of the data, so that it can be accessed and processed.

1.6 “Terms of Services” means these Terms and Conditions, Alfred may change it at any time without prior notice. To avoid controversy, any changes will be effective and binding immediately when they are posted on the Alfred official website.

1.7 “Waybill” includes any parcel identification documentation produced by the Alfred platform, such as labels, barcodes, or waybills, or any of their electronic copies.

1.8 “Services” mean services provided by Alfred or Pakpobox Hong Kong Limited (if applicable), or any other companies or partners. Services include but are not limited to parcel services, laundry services and dry cleaning services.

1.9 “Smart locker” means any smart locker provided by Alfred or Pakpobox Hong Kong Limited, or any other companies or partners that provide such smart lockers.

1.10 “Point” means any location provided by Alfred or Pakpobox Hong Kong Limited, or any other companies or partners that provide such pickup points.

1.11 “Arrived at warehouse” means the status of Alfred confirming the receipt of a particular parcel.

1.12 “Working days” means Monday to Saturday, excluding Sunday and public holidays.

1.13 “Pick up from Merchant” means Alfred collects the parcel at the pickup address provided by the Merchant, and then provides delivery/self-pickup service for the Parcel.

1.14 “Drop off to warehouse” means the Merchant delivers the parcel to Alfred’s warehouse by themselves, then Alfred provides delivery/self-pickup service for the Parcel.

2. Services

2.1 Merchants can use Alfred’s delivery or self pickup services provided on our platform.

2.2 Alfred currently provides two services, namely “Pick up from Merchant” and “Drop off to warehouse”.

2.3 Merchants are responsible for ensuring the goods are wrapped safely.

2.4 Merchants need to print the waybill and stick it on top of the wrapped Parcel. The minimum waybill size is 10 * 15 centimeters.

2.5 Maximum Parcel size for Alfred smart locker is  42 (L) * 33 (W) * 17 (H) centimeters,  and 5 kilograms.

2.6 Maximum Parcel size for Alfred Point is 50 (L) * 40 (W) * 31 (H) centimeters, and 5 kilograms.

2.7 The number of Parcels is subject to Arrived at warehouse displayed on our platform. If there are any issues, Merchants should report to Afred within forty eight (48) hours of pickup service.

2.8 Applicable to Alfred Points only: parcels that are larger than 42 * 33 * 17 centimeters but smaller than 50 * 40 * 31 centimeters, will automatically be charged as two orders without prior notice. We will not process parcels that exceed 50 * 40 * 31 centimeters.

2.9 Parcels that exceed the size limitation will be returned to the warehouse. Merchants will need to pick up the Parcel themselves.

2.10 Recipients must collect the Parcel within the time period designated by the SMS notification. If the Parcel is not picked up within the set time period, it will be deemed expired and returned to the warehouse. All returned expired Parcels will have a fourteen (14) day free storage period. Merchant or recipient may contact Alfred to handle the Parcel within fourteen (14) days. If no related information is received, we have the right to handle that Parcel by ourselves (including but not limited to destroying that Parcel).

2.11 If the Parcel is wrongly sent to the pick-up point due to human error of the Merchant, the Parcel will be returned within two (2) working days at the earliest.

2.12 If the delivery address needs to be changed after pickup, we will count it as two (2) orders.

2.13 As the pickup points may be out of service or reached capacity and cause delays, the affected Parcels may be transferred to a nearby backup point without prior notice.

2.14 Merchants using Alfred’s services will be settled on a monthly basis. Merchants need to pay within fourteen (14) days after receiving the bill.

2.15 All delivered Parcels belong to the Merchants. All Parcels must comply with “Hong Kong Law” and other government regulations, ministry regulations and national mandatory standards. Alfred will not bear any legal responsibility for the Merchant’s Parcels.

3. Pickup from Merchant Service Details and Fees

3.1 For Merchants who opened an account on or after October 15, 2020, the basic price of each Parcel using the pickup service is HK$25. For Merchants who opened an account before this date, the basic price of each Parcel is HK$20. This basic price does not include pickup surcharges.

3.2 If the Merchant’s pickup address belongs to an industrial and commercial area, and there are less than 3 orders per trip, a HK$20 pickup surcharge will be charged for each trip.

3.3 If the Merchant’s pickup address belongs to an industrial and commercial area, and there are 3 orders or more per trip, the pickup surcharge will be exempted.

3.4 If the Merchant’s pickup address belongs to a residential area or a remote industrial and commercial area, a pickup surcharge will be charged for each pickup trip.

3.5 For details of surcharge, please refer to: Alfred Pickup Fee

3.6 Merchants must use the “Pickup Request” function on the Alfred platform before the pickup trip.

3.7 Pickup period and cut-off time:(a) Pickup dates: Monday to Friday morning and afternoon; and Saturday morning(b) Pickup period: morning: 10:00-13:00; afternoon: 14:00-18:00(c) Pickup request cut-off time: Monday to Friday: morning: 09:30, afternoon: 12:30; Saturday: morning: 09:30, no pickup service on Saturday afternoon

3.8 As a Merchant, you are responsible for knowing the cost and information of each pickup trip and each Parcel.

3.9 If the quantity is found to be inconsistent on our platform after pick up, please confirm with Alfred within two (2) working days from the trip. If it is not confirmed within the time limit, the data shown on the Alfred system will prevail.

3.10 Parcels that have been delivered to Alfred warehouse can be delivered to the pickup points within two (2) to three (3) working days at the earliest. In the case of peak periods (such as “Double 11”, Chinese New Year, etc.), the delivery lead time is not guaranteed.

3.11 As the pickup points may be out of service or reached capacity and cause delays, the affected Parcels may be transferred to a nearby backup point without prior notice.

4. Drop Off to Warehouse Service Details and Fees

4.1 For Merchants who opened an account on or after October 15, 2020, the price of each Parcel using the drop-off service is HK$20. For merchants who opened an account before this date, the price of each Parcel is HK$15.

4.2 Before sending the Parcel to our warehouse, you must use the “Dropoff Request” function on the Alfred platform.

4.3 As a merchant, you are responsible for knowing the cost and information of each Parcel.

4.4 If the quantity is found to be inconsistent on the platform after delivery, please confirm with Alfred within two (2) working days after drop-off. If it is not confirmed within the time limit, the data shown on the Alfred system will prevail.

4.5 Alfred warehouse is open from Monday to Saturday, from 09:30 to 16:30; no delivery is accepted on Sundays and Hong Kong public holidays.

4.6 Parcels that have been delivered to Alfred warehouse can be delivered to the pickup points within two (2) to three (3) working days at the earliest. In the case of peak periods (such as “Double 11”, Chinese New Year, etc.), the delivery lead time is not guaranteed.

5. Payment

5.1 The User shall pay all charges as and when they fall due in accordance with any relevant provisions in this Terms of Services.

5.2 If there is a dispute, the Merchant should issue a written dispute  to Alfred within 14 days after receiving the bill, and reconcile and negotiate with Alfred.

5.3 Alfred reserves the right to suspend or withhold the Services until full payment of any outstanding overdue amount is received.

5.4 Alfred reserves the right to alter its charges at any given time.

5.5 In the event of any dispute between Alfred and the User relating to any charges billed to the User by Alfred, the charges set out in the records of Alfred shall be conclusive evidence of the charges incurred by the User.

5.6 Alfred shall have a lien on the User’s Parcels for all charges or payments to which Alfred is entitled in connection with this Terms of Services. Alfred has the right but not the obligation to (a) retain the Parcels until such charges and payments are settled or (b) dispose of the Parcels.

6. Confidentiality

Unless written consent is obtained in advance, this contract is subject to other information (including customer information, trade secrets, freight prices, etc.) obtained through negotiation, signing, and performance of this contract, and is confidential. Disclosure of all or part of the above-mentioned secrets to any contractor in any form, except for the performance of this contract, shall not use the above-mentioned secrets in any form for the benefit of any self or contractor.

7. Parcel Inspection

Merchants agree that Alfred or any related government department has the right to unpack and inspect the Parcel without prior notice. Alfred is not liable for any losses or delays caused by the inspection.

8. Parcel Delay

Alfred will use reasonable efforts to dispatch Parcels in accordance with its normal delivery standards, but these standards are not binding and do not form part of the contract between Alfred and the Merchant. Alfred is not responsible for any loss or damage caused by delays in transportation.

9. Conditions for Acceptance of Delivery of Parcels

Alfred has the right to refuse picking up Parcels that are determined by Alfred to be unacceptable, including but not limited to fragile, inflammable or poisonous and toxic Parcels. For example, bleach or alcohol.

10. Lost Parcel Compensation

10.1 If the Merchant has sent the Parcel, but our platform does not show the status of “Arrived at warehouse” or after the recipient receives the Parcel and finds it to be broken or damaged, the Merchant must notify Alfred within forty eight (48) hours after the problem is found.

10.2 After receiving the Merchant’s notice, we will make reasonable efforts to find such Parcels. If it is confirmed that the shipment is broken, damaged, or lost due to Alfred, the Merchant needs to provide a receipt to confirm the value of the Parcel. The compensation does not include fragile items (such as glass and ceramics, etc.).

10.3 We will not provide any compensation if a Parcel is damaged, broken, delayed, or lost if any of the following applies:
(a) Parcel data or information is not uploaded to our platform before delivery;
(b) No proper wrapping for the Parcel;
(c) Parcel is inflammable or explosive or mold or spoil or get discolored easily;
(d) Parcel is fragile;
(e) Parcel is in liquid form;
(f) Incorrect or invalid recipient address;
(g) Incorrect or invalid recipient phone number or unable to receive SMS messages;
(h) Any unpredictable or Force Majeure reasons.

10.4 Alfred ’s responsibility for any Parcel, including but not limited to loss or damage, is limited to actual direct losses and does not exceed the maximum limit of HK$500 per waybill. Alfred is not responsible for any other losses or damages (including but not limited to profits, income, interest and future business losses), regardless of whether these other losses and damages are special or indirect, regardless of whether Alfred is known before or after the acceptance of risk of these losses or damages.

11. Natural Disasters

Delivery services will be temporarily suspended when typhoon warning signal No. 8 or above or red / black rainstorm warning is in force. Delay is expected due to unexpected traffic conditions on rainy days.

12. Force Majeure

In the event either party is unable to perform its obligations under the terms of this Agreement because of acts of God, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or damage reasonably beyond its control, or other causes reasonably beyond its control, such party shall not be liable for damages to the other for any damages resulting from such failure to perform or otherwise from such causes.

13. Severability

If a provision of the Terms of Services is or becomes illegal, unenforceable, or invalid in any jurisdiction, it shall not affect (1) the enforceability or validity in that jurisdiction of any other provision of this Agreement, or (2) the enforceability or validity in other jurisdictions of that or any other provision of the Terms of Services.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Hong Kong. Both you and us agree to submit to the exclusive jurisdiction of the courts of Hong Kong as regards any dispute or matter arising under these Terms.

15. Modifications of Terms and Services

We may, at our sole discretion, from time to time amend or modify or replace any of the Terms of Services, as it deems fit, or change, suspend or discontinue the Platform and/or the Services (including but not limited to the availability of any feature or content) by sending you notice through the Platform or by posting a notice on our Website, which shall be effective and binding on you upon notice or posting. We may also impose limits on certain features and services or restrict your access to part or all of the Services without notice or liability.

16. Miscellaneous

In the event of any inconsistency among any foreign language translation, the Chinese text shall prevail.